Terms and Conditions for Sprout Within

Terms and Conditions for Sprout Within

Last Updated: May 21, 2025

Introduction These Terms and Conditions ("Terms") govern your use of the website sprout-within.com (the "Site"), and the purchase of any products or services provided by Sprout Within ("we," "us," or "our"). By accessing or using our Site, booking our services, or purchasing our products, you agree to these Terms. If you do not agree, please do not use our Site or services. Your use of our Site and services is also governed by our Privacy Policy, which can be found at [Insert Link to your Privacy Policy on sprout-within.com here]. By agreeing to these Terms, you also acknowledge and agree to our Privacy Policy.

Our Services and Products a. Free 15-Minute Consultation: We offer a one-time, no-obligation 15-minute consultation to help determine if we are a good fit for your transformational journey. b. One-on-One Coaching Sessions: For all paid sessions—including personalized coaching sessions—a signed contract must be received before the first session, and appointments must be scheduled at least 24 hours in advance. Free consultations are excluded from this requirement. Payment is due at the time of booking; an appointment is not confirmed until both payment and the signed contract are received. A cancellation fee of $50 applies if a session is cancelled within 2 hours of its scheduled start time. c. Digital Products: We offer ebooks, digital courses, and other online resources. All digital products are non-refundable. d. Merchandise: We sell physical products such as jewelry, journals, t-shirts, and mugs through our Site's e-commerce solution (e.g., provided via IONOS). Merchandise returns are accepted within 30 days of purchase, provided the product is unused and in its original condition. Customer is responsible for return shipping costs unless the product is defective or the wrong item was sent. e. Future Group Sessions: Group sessions may be offered in the future; current Terms apply to the services listed above.

Booking, Payment, and Confirmation All services and products must be paid for at the time of booking or purchase. We use third-party payment processors to handle transactions. These currently include Stripe and PayPal. By making a payment, you are subject to the terms and conditions of service of the chosen payment processor (Stripe or PayPal). We are not responsible for the practices, security, or policies of these third-party payment processors. We encourage you to review their terms and privacy policies. Your booking for any paid session (including one-on-one coaching, group sessions, and tailored programs) is not confirmed until payment is received and a signed contract is on file. Free consultations are excluded from this requirement.

Refund and Return Policy a. Digital Products: All sales of digital products are final. No refunds are available. b. Merchandise: Returns are accepted within 30 days of purchase if the product remains unused and in its original condition. Return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was sent by us. Refunds will be processed to the original payment method upon receipt and inspection of the returned item. c. Coaching Services: Fees for coaching sessions are non-refundable, except at our sole discretion. If a cancellation occurs more than 2 hours before the scheduled start time, and payment has been made, we may offer a credit or reschedule the session, subject to availability and our discretion. The $50 cancellation fee applies as stated in Section 2b.

User-Generated Content We may allow users to post comments, reviews, or other content ("User-Generated Content") on our Site or associated platforms. All User-Generated Content must be respectful, constructive, and comply with applicable laws. You are solely responsible for your User-Generated Content and the consequences of posting it. We reserve the right, but not the obligation, to monitor, edit, or remove any User-Generated Content that we deem, in our sole discretion, to be offensive, abusive, defamatory, infringing, or otherwise non-compliant with these Terms or for any other reason.

Intellectual Property All content on sprout-within.com, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, software, and digital products, is the property of Sprout Within or its content suppliers/licensors and is protected by United States and international intellectual property laws. The compilation of all content on this Site is the exclusive property of Sprout Within and protected by U.S. and international copyright laws. Unauthorized use, reproduction, modification, distribution, transmission, republication, display, or performance of any content on this Site is strictly prohibited. Our trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Sprout Within.

Disclaimer of Warranties a. General: Our Site, services, and products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade. b. Coaching Services: Our coaching sessions and content are for informational, educational, and personal development purposes only. They are not a substitute for professional advice from qualified professionals in fields such as legal, medical, psychological, or financial matters. Clients are solely responsible for their own decisions, actions, and results, and for using their own judgment in making decisions based on any information received through our coaching services. We make no guarantees as to the outcome of coaching services. c. Products: We are not liable for any misuse or unintended consequences arising from the use of our digital or physical products. You are responsible for using products as intended and with due care.

Limitation of Liability and Indemnification a. Limitation of Liability: To the fullest extent permitted by applicable law, Sprout Within, its owners, affiliates, employees, agents, suppliers, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Site, services, or products; (ii) your conduct or content of any third party on the Site; (iii) any content obtained from the Site; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. Our total liability to you for all claims arising out of or relating to the Site, services, or products shall not exceed the amount paid by you to us, if any, for accessing or using the Site, services, or products in the three (3) months preceding the event giving rise to the claim. b. Indemnification: You agree to indemnify, defend, and hold harmless Sprout Within, its owners, officers, directors, employees, agents, and third parties, for any claims, losses, costs, liabilities, and expenses (including reasonable attorneys' fees) relating to or arising out of your use of or inability to use the Site or services, any User-Generated Content posted by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations.

Third-Party Links and Services Our Site may contain links to third-party websites or services that are not owned or controlled by Sprout Within (e.g., YouTube, social media platforms, payment processors like Stripe and PayPal). We may also embed content or functionalities from third-party services. Sprout Within has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Sprout Within shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit or interact with, including those of our payment processors.

Dispute Resolution a. Informal Resolution: Before initiating any formal legal proceeding, you agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms, our Site, or our services by contacting us at support@sproutwithin.com to allow us an opportunity to resolve the dispute informally. b. Arbitration: If the dispute cannot be resolved informally within sixty (60) days of your notice, you agree that any remaining dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof, or the use of the Services or Site (collectively, “Disputes”) will be resolved by binding arbitration, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights. c. Arbitration Rules: The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this “Dispute Resolution” section. (The AAA Rules are available at www.adr.org/Rules or by calling the AAA at 1-800-778-7879.) d. Arbitration Process: A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. e. Arbitration Location and Procedure: Unless you and Sprout Within otherwise agree, the arbitration will be conducted in Charlotte, North Carolina. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and Sprout Within submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. f. Arbitrator's Decision: The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. g. Fees: Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. h. Class Action Waiver: YOU AND SPROUT WITHIN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Modifications to Terms and Conditions We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect (e.g., by posting on our Site or sending an email). What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Site or services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Site or services.

Governing Law These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law provisions.

Severability If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver No waiver by Sprout Within of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Sprout Within to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

Entire Agreement These Terms and the Privacy Policy referenced herein constitute the entire agreement between you and Sprout Within regarding your use of the Site, products, and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the subject matter.

Contact Information If you have any questions or concerns regarding these Terms, please contact us at: Email: support@sproutwithin.com Address: Sprout Within, 301 South McDowell Street, Suite 125, PBM 1522, Charlotte, NC 28204